Support

Last updated: 25 October 2026

Write to hello@sarte.app. Please tell us the email address of your Apple ID or of your app account, what happened, and your iOS version if you know it. We answer every message ourselves.

Manage or cancel your subscription

Subscriptions are managed by Apple. On your iPhone, open the Settings app, tap your name, then tap Subscriptions.

You can also open Settings > Manage Subscription in the Sarté app.

Restore a purchase

In the Sarté app, open Settings > Restore Purchases. Use the same Apple ID you subscribed with.

Request a refund

Apple handles payments and refunds. You can request a refund at reportaproblem.apple.com.

I forgot my password

On the email sign-in screen, enter your email address, continue to the password step and tap “Forgot password?”. Enter the code we email you and choose a new password.

If no email arrives, check your spam folder and make sure you use the address you signed up with. If you signed up with Apple, there is no Sarté password: use “Continue with Apple”.

Still stuck? Write to hello@sarte.app.

Delete your account and data

In the Sarté app, open Settings > Delete Account. This deletes your account, photos, notes and labels immediately.

If you cannot sign in, write to hello@sarte.app from the email address you signed up with.